Company Profile

Riverwood Claims Management provides US nationwide coverage with a focus on providing customer service for the ultimate success of its clients.

Maintaining an eye on excellence, our results consistently provide superior loss resolution. When clients choose Riverwood, they select a partner who drives innovation in claims management.

Riverwood strategically aligns its full-service claims management solutions and administrative services in direct support of each client’s unique needs. This attention to detail and personal customization drives success in the areas of claims management, auditing, boutique program management and field loss investigation. Our tenured success has afforded us many market opportunities stretching over several industries such as commercial transportation, cargo, commercial and residential property, heavy equipment, environmental, and catastrophe claims.

Mission / Vision

– Mission –

Our Mission is to provide comprehensive claim solutions to our client partners with emphasis on superior customer service and tailored program services while lending particular focus on building long term relationships.

– Vision –

Our Vision is to aid our customers in developing and maintaining a superior claims handling process while we partner to accomplish client goals for the future.

– Locations –

View our offices


The depth of expertise and geographical coverage ensures we competently adjudicate your complex claims.  We provide quality services required by:

  • Lloyds Instructing principles including the Underwriters at Lloyd’s
  • The London Market and their U.S. based MGA’s
  • U.S. Insurer’s excess and surplus line market
  • Self-insured firms with high SIR’s
  • Bermuda Domiciled Insurers

Our technical staff controls and manages all stages of the loss utilizing our experience and knowledge of the international insurance markets, along with the services of our national branch network.

Our loss portfolio includes commercial property and casualty, contractors’ risks, construction defect, physical damage, marine, cargo & logistics, environmental, professional, product and general liability assignments.

Our People – Leadership

Riverwood is made up of a highly dedicated and experienced team of licensed and degreed professionals with insurance, risk management and legal backgrounds.  We are problem solvers committed to quality and compassion in a straightforward way.