Services

Program Customization

Riverwood provides a completely customizable full-service claim solution that seamlessly integrates all of our resources into dedicated client specific programs. While each client has its own set of unique procedures and business drivers, we work in partnership with our clients to consistently achieve their goals through tailoring services to meet individual needs.  Our ability to simplify the process helps to deliver quality service to our clients.

Our client base includes a variety of risks, such as: 

• Government/ Municipal entities
• Private Industry Business
• National / Regional trucking companies and associated environmental exposures
• School board and recreation associations
• Insurance carriers and brokers
• Self-insured groups and associations

Dedicated Field Adjuster Support

Supported by our parent company, Custard Insurance Adjusters, licensed and highly skilled field adjusters with a solid track record will handle your claims from start to finish. Services include but not limited to:

• Complete Liability Investigation
• Obtain Necessary Recorded Statements
• Provide Scene Photos and Diagrams
• Procure Official Reports: police, fire, etc.
• Vehicle Appraisals
• Property Inspections/Estimates
• Total Loss Settlements and Salvage
• Bodily Injury Documentation, Evaluation and Settlement
• PIP/MP Documentation, Evaluation and Settlement
• Medicare Reporting Management
• Vehicle Rental Coordination
• Litigation Management

Our field services combine a team of licensed, experienced adjusters, advanced technology and nationwide access to offer and administer a customized program specifically suited to each individual client. We continually strive to provide both large and small flexible programs to adapt to specific client needs and provide excellent, timely personalized service.

General Liability

Riverwood’s talented and highly skilled team can manage your liability claims from incident notification and file documentation all the way through investigation and litigation support. Our Standard Operating Procedures routinely take into consideration the discovery process and we prepare accordingly. Every Riverwood solution is built on a proactive cost containment solution, as well as a foundation of industry leading claims management.

Transportation

Riverwood Claims Management has been recognized as a premier claims management company with roots firmly planted in handling commercial transportation losses. The company has been strongly driven by its successful partnerships with trucking companies, insurance carriers and self-insured risks. Our team of experienced claims specialists have a keen understanding of the transportation industry and is committed to reducing the risk of liability associated with roadway accidents. Complex issues that arise in transportation claims handling call for the specific expertise that Riverwood prides itself on.

Heavy Equipment

Our clients can count on expertise and excellent management service from Riverwood’s Heavy Equipment Division. The unit is comprised of industry leading claims specialists with extensive experience and knowledge of the industry and vital components of quality claims handling.

Our goal is to deliver a top-notch, consistent product throughout the United States. With a focus on the proper management of downtime and general expense leakage, the unit will consistently provide accurate, well documented and timely physical damage appraisals and valuations.

Environmental

Riverwood’s Environmental Division supports the management of cargo losses where hazardous materials may be involved. Our experienced claims specialists assess the risk and determine the best course of action for clean-up and disposal of hazardous materials.

This division maintains a nationwide database of well positioned response contractors who conduct remediations of environmental spills and incidents anywhere in the United States. Our claims specialists routinely manage all initial regulatory reporting, subsequent waste disposal, and the proper follow-up reporting to limit or eliminate regulatory fines or penalties.

Property Services Management

Our Property Services Management Unit provides a centralized service that is efficient in handling all 1st and 3rd party property claim matters. This unit consists of a specialized team of experts dedicated to personally monitoring your property losses to provide the most accurate and professional information possible.

We understand that each client has its own set of unique procedures, and our Property Unit will work to customize a service offering specifically tailored to the client’s specifications. We will also work with each client to develop a customized metric report to provide up to date, real-time claim handling information.

Large Loss

Our Large Loss Unit houses a team of innovative, highly trained claims specialists adept at handling multi-layer, complex claims anywhere in the United States. With an average of 20 years experience, our expert team specializes in the handling of large, complex losses for a variety of industries under various coverages, to include both domestic and international policies.

Catastrophe

Large-scale catastrophic losses present unique logistical claims handling challenges. Riverwood understands these special circumstances and is committed to providing the highest quality claims management services during these difficult situations.

Our Catastrophe Division is comprised of seasoned specialists specifically selected for their expertise in the handling of catastrophic type losses. In the event of a natural or man-made disaster, our CAT team will provide clients with a cost-effective advantage combined with the specific expertise needed to effectively manage these unique catastrophic losses.

Construction Defect

Riverwood’s Construction team utilizes a proven network of field loss specialists providing comprehensive geographic coverage of the United States coupled with expertise in construction defect litigation. Understanding the complexities associated with construction defects, our focus is to provide our client with the information you need to minimize indemnity and expense exposure.

Subrogation

Riverwood’s Subrogation team is staffed by discipline-specific recovery specialists qualified and ready to step in to recover the deductive and monies paid out on a claim. Utilizing our advanced technology and investigative talent, our recovery and subrogation teams routinely pursue parties that may be otherwise unavailable for the best possible resolution.

Professional Liability

Riverwood’s team of experts understand how important it is to effectively control expenses while properly evaluating and aggressively managing risk in a professional liability claim scenario. Our objective is to actively drive down costs and achieve optimal outcomes for our clients to provide them with a quality overall claims experience.

Product Liability

Our Product Liability Division is equipped to handle the diversity of litigated and non-litigated matters involving major manufacturers and insureds throughout the United States. The liability team has extensive experience in complex production liability and is prepared to handle loss investigations involving a wide variety of products, including but not limited to automobiles, watercraft, tires, farm equipment, aerial platform, gas furnaces, and various types of power equipment.