Quality Assurance

Riverwood’s Quality Assurance Division is dedicated to providing the oversight necessary to guarantee you receive the highest quality work product. We know that providing a top-quality product is crucial to our success as a company, and we take that very seriously.

We conduct regular file audits to ensure that our best practices and industry leading quality standards are met. This also guarantees a uniform work product regardless of geographical area or line of business. Further, we monitor internal metric reports to ensure that all reporting company-wide is being completed in a timely manner.

Compliance

Our dedicated compliance experts and legal team work to stay abreast of all state and federal laws to make sure we fulfill legal requirements in each state.

We consistently maintain proper corporate and individual licenses for all staff. We are SOC 1 Type II compliant, MMSEA compliant, Fraud and OFAC Compliant.

Technology

Technology is a critical part of the day-to-day operations of most industries today. Riverwood provides the latest digital technologies for near real-time access to claim information. This includes but is not limited to:

Encrypted website
Disaster recovery
Secure management of data
Customer data transfer or migration

State of the art technology helps drive decisions for our clients and customers. We look at specific details of every claim to ensure we provide clients with all pertinent information in a timely manner. We are able to closely monitor service metrics and cycle times through our proprietary system. Weekly or monthly metric reports can be customized to meet individual client needs.

We are continually evolving proprietary analytics and data to stay on top of the latest trends in technology. Contact a Riverwood representative to learn more about how this technological advantage can enhance your firm’s claims handling operation.