Our People

Rick Linville leads the company’s operations with responsibility for locations in the United States and Canada. He also oversees the company’s ongoing expansion efforts in existing and emerging markets. While currently serving as Chairman of the Board for Riverwood’s parent company, Custard Insurance Adjusters, he oversees the company’s business development,…

Charlie Peek serves as Chief Executive Officer for Riverwood, as well as Riverwood’s parent company, Custard Insurance Adjusters. A native of St. Louis, Peek began his insurance claims career in 1989 with a major insurance carrier before joining CIA in 1993 as a Branch Manager in Dallas, TX. Over the…

Jamie Backous is responsible for the day to day operations of Riverwood’s US TPA operation, which includes growth of TPA offices and development of client relationships. Backous originally joined Custard Insurance Adjusters in 1998 and is based in Kansas City, Missouri. During her time at CIA she has served as…

Rick “RW” Custard has been in the insurance industry for close to 15 years. He has held various positions in the claims handling arena, including years as a multi-line adjuster. After leading various strategic initiatives and planning at Custard Insurance Adjusters, Rick carries this experience with him to Riverwood TPA.…

John Dean serves as the Secretary/Treasurer of Riverwood, while also serving as Chief Financial Officer at Custard Insurance Adjusters, providing business, financial operations and accounting oversight for both companies.  His senior management experience includes multiple industry lines, forensic accounting and consulting services aimed to provide insight into strategic direction for…

Dan Daniel leads Riverwood’s Property Services, to include 1st and 3rd party along with various other property related lines of business. Daniel is well known and highly respected among his peers within the insurance industry. He brings to Riverwood 26 years at a major IA firm where he began his…

Lee Klokow serves as Riverwood’s Director of Specialty Divisions, which includes Heavy Equipment, Domestic and International Cargo & MTC, and Environmental Services. Lee joined Custard Insurance Adjusters in 1997 as a Multi-Line Adjuster in Madison, WI and earned several promotions over the years, currently holding the position of Assistant Vice…

Tori Mills leads Riverwood’s Corporate Development team, and also is the Director of Hotline Services for Riverwood’s parent company, Custard Insurance Adjusters. Mills was recently promoted to VP, Director of Corporate Development/Hotline Services at CIA. Having led the call center unit since 2008, Mills is intimately familiar with operational details…

Kevin has over 39 years of experience in the Lloyds of London market, working as a broker for 19 of them, during which time he developed many strategic market relationships with syndicates, MGA’s and underwriters. Kevin’s work in the claims arena has focused mainly on property, including complex and catastrophic…