Summary of Authority and Responsibility
Investigates, estimates, evaluates, negotiates and reports property and casualty claims with emphasis on litigated files and complicated coverage matters, inside the office.

Managed by the Claims Supervisor or the Branch Manager.

Minimum Requirements
College bachelor’s degree or equivalent preferred; prior property and casualty claims adjusting experience required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required; demonstrated oral and written communication, problem analysis, planning and organizational skills required.

Location and Equipment
Inside office environment, must be able to use a computer with various software programs and use a digital recorder.

Contact with Others
Inside contact with Branch Manager, other adjusters, and clerical workers. Outside contact with clients, policyholders, claimants, tradespersons and attorneys.

Duties and Responsibilities

  • Handle phone investigation, taking statements, obtaining evidence
  • Prepare timely, clear and concise reports to clients in the client’s preferred report format.
  • Communicate as needed with the client to ensure the assignment is being completed accurately and the client’s needs are being met.
  • Analyze and evaluate special damages including auto estimates, property estimates, personal property inventories, medical bills, lost wage statements and medical reports.
  • Negotiate and conclude claims.
  • Analyze complicated insurance coverage issues on specific claims and make recommendations to the client.
  • Understand the litigation process to effectively communicate with and direct counsel and develop an effective litigation strategy
  • Participate in marketing activities as required.
  • Perform any other job-related tasks as assigned by Branch Manager.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used in evaluating applicants for this position.

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